To request the current update of Popup Toolkit click (an e-mail will be sent). Or just write me an e-mail using my e-mail address noted at the bottom of this page. Please, also provide your full name and e-mail address, under which you purchased Popup Toolkit.

Current update version: v1.4.28
(To determine if your version is older open the menu "Help/Check for Update" or "Help/About..." in Popup Toolkit.)

• Popup Toolkit Online User's Manual
  
• Getting Started Tutorial
  
• Sticky Notes Tutorial
  
• Timed Popup in a Loop Tutorial
• Instant Mail-Send Buttons Tutorial
• Unblockable Popup Tutorial

1. The Cookie settings are not working in the Instant Preview window, why?
   Yes, it is ment that way. If these settings were set to work in the Instant Preview window, you wouldn't be able to always see the popup in the Instant Preview window. For example if you set Show the Popup once only then while working on the popup you will see it only once in the preview and never again.
   
   
2. I don't see my popup in the Instant Preview window, why?
   There are several reasons for you to not see the popup in the preview window:

   • You have chosen a Triggering mode different from "On Enter" ("General Settings" tab/"How to Trigger the Popup" section).
   • You have set the Popup NOT to show on certain days of week and today is such a day ("General Settins" tab/"How Often to Show the Popup" section).
   • You have set a very long delay for the popup in the "Behavior Settings" tab/"General Behavior Settings" section/"Delay the Arrival By" field.
   • You are using a DHTML popup and you have selected to use NON-INTEGRATED button images for the close and/or minimize button(s) and the URLs you specified are not working. Try switching to integrated button images ("Design Settings" tab/"Popup Window Elements" section) and click the "Preview in Interenet Explorer" button again.
   • If you still don't see your popup, contact me (see the bottom of FAQ).
   
   
3. The DHTML Popup comes partially or fully under the Flash movies, why?
   When using Flash movies on your web pages, be sure to set the "wmode" attribute of the <EMBED> and the <OBJECT> tags to "transparent". Here is an example:
   

   <object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"
     codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,29,0"
     width="720"
     height="80"
     align="middle"
     VIEWASTEXT>
       <param name="movie" value="../Vacations/Vacations.swf">
       <param name="quality" value="high">
       <param name="wmode" value="transparent">
         <embed type="application/x-shockwave-flash"
           src="flashnav.swf"
           id="bios"
           name="bios"
           wmode="transparent"
           bgcolor="#FFFFFF"
           quality="high"
           width="720"
           height="80">
         </embed>
   </object>
               

4. I placed a "Close" link inside the internal content of my popup. How do I format the close link text or place an image instead of text?
   Here is how:
   
   Firstly, open Popup Toolkit and go to the "Popup Content" tab. You have two different ways you can format your close link text. For placing images and other HTML elements instead of text for your close link see method 2. below:

   1. Place a stylesheet inside the popup HTML content that will format all links in the popup content. To do this click on the WYSIWYG toolbar icon to switch the WYSIWYG in HTML code view mode. Then copy and paste your stylesheet code in the beginning of the popup content but precede the stylesheet code with the HTML entity &nbsp;.
      Example:

        
      <STYLE>
      A { color: white; font-family: Arial, sans-serif; font-weight: bold }
      </STYLE>
            

   2. In the field "Enter the text for your 'Close' Link:" place formatted HTML code instead of plain text. For example, place "<SPAN style='color: red'>Close</SPAN>". This setting will make the link color red. If you want to place an image or any other HTML element instead of text for your close link use the same approach and place in this field any HTML text. For example, to place the image use "<img src='http://popup-toolkit.com/buttons/classic-light-X.gif' border='0'>".

   
   
5. I am using a Specific Web Page as Popup Content. How do I add a "Close" link or a Button/Image on my web page (in the popup content) to close the popup?
   Close Link:
   
   

   <A href='javascript: parent.CloseWin()'>Close the Popup</A>

   
   Close Button:
   
   

   <INPUT type='button' value='Close the Popup' onClick='parent.CloseWin()'>

   
   Close Image:
   
   

   <A href='javascript: parent.CloseWin()'><IMG src='http://popup-toolkit.com/buttons/classic-light-X.gif' border='0'></A>

   
   From JavaScript:
   
   

   <script type='text/javascript'>
   parent.CloseWin();
   </script>
   

   
   
6. I have a link in the popup content. But when clicked it opens the page in the popup instead in the main (parent) browser window. How do I make this link open the page in the main window?
   To make a given link in the popup's content to open the page in the main (parent) browser window, instead in the popup, use the target attribute of the <A> HTML element and set it to _top.
   Here is an example:
   
   

   <A href="http://.........." target=_top>Click me</A>

   
   

   To open the link in a new browser window use:

   
   

   <A href="http://.........." target=_blank>Click me</A>

   
   

   To open the response of a <FORM> submission in the main browser window use:

   
   

   <FORM name=form onsubmit="return ValidateForm();" action="https://.........." method="POST" target=_top>
     <INPUT id=formid type=hidden value=25 name=formid>
     <INPUT id=type type=hidden value=uname name=type>
   ...
   </FORM>
   

   
   
7. How to make a Sticky Notes popup using Popup Toolkit?
   There is a tutorial on this question here.
   
   
8. How can I capture the visitor's e-mail address with a form in the popup?
   Very easily! You have two choices:
   
   1. Use the Instant Mail-Send Buttons to send the form (see the "General Settings" tab, "Instant Mail-Send Buttons" section). This way the form will be sent through the visitor's mail client. Hence, you will get the e-mail address from the sender automatically.
   Note: For instructions on how to configure your Instant Mail-Send Buttons Popup read the Instant Mail-Send Buttons Tutorial here.
   
   2. Use a standard HTML form in the popup content and DON'T use the Instant Mail-Send Buttons. The form should look something like this:
   
   

   <CENTER>
   <FORM action="http://...........com/thankyoupage.php" method="POST">
     <TABLE style="FONT-FAMILY: Verdana, sans-serif">
       <TR>
         <TD>Enter Your Name:
         <TD><INPUT name=firstname>
       <TR>
         <TD>Enter Your E-Mail Address:
         <TD><INPUT name=email> 
       <TR>
         <TD colspan='2'><INPUT type='submit'>
     </TABLE>
   </FORM>
   </CENTER>
   

   
   

   For further instructions on how to use HTML forms in your popups see the next FAQ Question 9.: "How do I place an HTML form in the popup content?".

   
   
9. How do I place an HTML form in the popup content?
   Easy as 1-2-3. Here are the instructions:
   
   

   1. Open Popup Toolkit and go to the "Popup Content" tab.
   2. If you like to place the HTML form as internal popup content then choose "Create the Popup Content Using the HTML Content Editor" radio button.
   3. Then click on the WYSIWYG toolbar icon (see the screenshot below) to switch the WYSIWYG into HTML code view mode. Now copy and paste your form's HTML code in the WYSIWYG. You are done!
      
      
      
      HTML code view icon
      
      
   4. On the other hand, if you like the popup to show the HTML form from an external web page then choose "Show a Specific Web Page as Popup Content" radio button and specify the URL of the web page below in the field "Show this Web Page in the Popup".

   
   
10. How do I place a hyperlink in the popup content?
    Go to the Popup Content tab.
    
    1. If you have chosen the "Show a Specific Web Page as Popup Content" radio button then you need to simply add a hyperlink inside your content web page.
    
    2. If you have chosen the "Create the Popup Content using the HTML Content Editor" then you can easily add a hyperlink using the tool icon from the WYSIWYG's toolbar - see the screenshot below:
    
    

                        
    Hyperlink icon

     
    HTML code view icon

    Click the hyperlink icon then choose your hyperlink address (for example "http://popup-toolkit.com"). Click OK and you are done. To edit your hyperlink attributes and text you can use the HTML code view mode of the WYSIWYG editor. See the HTML code view icon on the screenshot above. Click this icon to switch to HTML code view. In the HTML, find your link (<A> HTML tag) and edit the link's text and attributes. The link HTML element will look like this:
    
    <A href="http://popup-toolkit.com">http://popup-toolkit.com</A>
    
    The code in red color is the link text. For example to place an IMAGE as link text, just replace the link text with an image HTML element (<IMG> HTML tag) like this:
    
    <A href="http://popup-toolkit.com"><IMG src="img-url..." border=0></A>
    
    You are done.
    
    
11. Is it possible to make a Popup open every 5 minutes in a loop?
    Yes, there is a tutorial on this question here.
    
    
12. How do I place a stylesheet tag or a stylesheet reference in the popup content?
    Here is how:
    
    

    1. Open Popup Toolkit and go to the "Popup Content" tab.
    2. If you like to place the stylesheet in the internal popup content then choose "Create the Popup Content Using the HTML Content Editor" radio button.
    3. Then click on the WYSIWYG toolbar icon to switch the WYSIWYG in HTML code view mode. Now copy and paste your stylesheet code in the beginning of the popup content but precede the stypesheet code with the HTML entity &nbsp;  You are done!
       Example:

         
       <STYLE>
       A { color: white; font-family: Arial, sans-serif; font-weight: bold }
       </STYLE>
             

    4. On the other hand, if you use external popup content then just choose "Show a Specific Web Page as Popup Content" radio button and specify the URL of your desired web page below in the field "Show this Web Page in the Popup". This web page should include in itself the stylesheets you need.

    
    
13. How do I put pictures/images inside a popup?
    Go to the Popup Content tab.
    
    1. If you have chosen the "Show a Specific Web Page as Popup Content" radio button then you need to simply add an image inside your content web page.
    
    2. If you have chosen the "Create the Popup Content using the HTML Content Editor" then you can easily add an image using the tool icon from the WYSIWYG's toolbar - see the screenshot below:
    
    

                   
    Image icon

     
    HTML code view icon

    Click the image icon then choose your image URL. Click OK and you are done. To edit your image attributes you should use the HTML code view mode of the WYSIWYG editor. See the icon on the screenshot above. Click this icon to switch to HTML code view. Find your image (<IMG> HTML element) and edit the image's attributes.
    
    
14. I need to use images as the popup content. When I try to preview it, I can't see the image. On your site, you make it appear to be easy to just insert an image in the popup content or as background of the popup. However, when I click on the image icon, it's asking me to provide the image URL. It's not on the server yet, so therefore, I can't provide an actual image URL. Is there some way around this issue that I'm encountering?
    Yes, the URL may point to your local hard disk for testing purposes. For example, if you have an image on your drive D: called "icon.gif" then the Windows path to it will be "D:\icon.gif", but the URL to this same image will be "file://D:/icon.gif". So, use URLs for images like "file://D:/icon.gif" and it will work for your testings. Note that the URL prefix for local files is not "http://" but "file://" instead, and all subdirectory slashes are forward "/".
15. When I use an HTML FORM in the popup and submit it, any fields with special characters like ö ä ü ß are sent to the server wrong. For example "müller" is now received on the server as "müller". What is the problem?
    Popup Toolkit is made to work with all alphabets supported by UNICODE character set and encoded with UTF-8 character set encoding. UTF-8 is the most widely used character set encoding and is becoming a standard.
    
    The problem occurs because the FORM is sending the characters in UTF-8 character set encoding but the server side script expects some other encoding that you’ve previously used.
    
    For example, in your pages you used:
    
    <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
    
    To solve the problem you have two options:
    
        1. You need to switch to UTF-8 encoding like this:
    
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
    
        2. You should switch the character set encoding that your server side script expects to receive from the FORM submition to UTF-8.

    
    
16. I have a web page as popup content. I've set Transparent Background Color in the "Design Settings" tab but my popup has still white background. What do I do?
    Any website used as content for the popup will have by default the system color for background. To solve the problem set the following attribute to the <BODY> tag of the web page that you use as content:

    
    

    <BODY style="background-color: transparent">
    
    
17. I have a Flash movie in my popup. When clicking the X to close the window, the window goes away but the sound keeps playing. Why?
    To make the sound stop when closing the popup, go to the "Popup Content" tab and choose "Reload on Each Opening" in the drop-down combo box on the top-right.
    
    
18. How long will the TRIAL version last? What is the difference between the actual and the TRIAL version, any missing features?
    The TRIAL version has one and only limitation - the popups created with the TRIAL version will work for 2 days after they were generated. Then the content area of the popup will become blank or the popup will simply not show anymore to the visitors. If you regenerate and reinstall the popup it will last two more days and so on.

    
    

    There is no TRIAL period, or in other words the TRIAL period is infinite.
    
    
19. I found a bug. What do I do?
    Please, describe the bug to me and I will make my best to fix it right away. Send the bug description on my e-mail address:

• If you haven't found your question here or need to suggest or ask me anything - Contact me.
  My e-mail address: